Director of Short Term Leasing and Rental
As Director of Short Term Solutions, John is responsible for the strategic development, administration and overall financial results of the Short Term Division of Merchants Fleet Management. With over 26 years of experience at Merchants, John has successfully started and managed multiple divisions within Merchants. The Short Term Division began when John recognized an underserved passenger van rental market, Merchants Short Term Solutions has since grown into one of the leading suppliers of seasonal vehicles for schools, summer camps and commercial businesses at a national level.
In this role, Charlene, looks after, coordinates, manages and leads a team providing all aspects of the day to day operations for Merchants Fleet Management Short Term Leasing. transactions, including, customer commitments, reporting, deliveries, billing and overall customer satisfaction.
Charlene is no stranger to management and customer service having spent 20 years as a Manager/Supervisor where she has to oversee 2,000+ vehicles.
Charlene's varied background in Automotive, retail and customer service provided the perfect foundation for Managing a small talented staff for Short Term Leasing.
Terry manages the fleet of Merchants Fleet Management Short Term Leasing from Vehicle ordering through disposition of the vehicle to include, dealer deliveries, registrations, maintenance/repairs and transportation. Terry’s primary background is in Dealership Fixed Operations and Hospitality management which has translated well to the Fleet Management industry. Terry has worked for Merchants for over 6 years, holding positions of Parts Manager, Retail Service Director, and now Logistics Manager.
In his free time, Terry enjoys Home brewing beer, touring New England Craft Breweries, hiking, kayaking, and golf. His newest obsession is his 5 month old Daughter, Amelia Rose. He lives in Gilmanton, NH with his wife, Heather, daughter Amelia, and wonderdog, Ella.